Privacy Policy

At Petpros.net we are dedicated to protecting your privacy. We carefully protect your information from loss, misuse, unauthorized access or disclosure, alteration, or destruction. If you have any privacy concerns which are not addressed on this page or if you feel we have not adhered to the policy, please e-mail us at customerservice@petpros.net. We value your privacy. Petpros.net has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for the website: www.petpros.net.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using this site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. All information provided to petpros.net is for our internal use only for petpros.net and Pet Pros Stores.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as outlined below. The term “outside parties” does not include only Pet Pros.

  • We use other third parties to provide services such as e-mail delivery, website hosting, and credit card processing. When you sign up for our email newsletter or place an order, we will share your information as necessary for the third party to provide the service. These third parties are prohibited from using your personally identifiable information for any other purpose.
  • We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
  • The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Your email address will not be sold, rented, or traded to an outside party. You will not receive email from an outside party as a result of providing your email address to us.

We collect personally identifiable information, like names, postal addresses, e-mail addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our e-mail list or mailing list.

Our website or customer service team will ask you for information which identifies you, allows us to contact you, and allows us to process your order. Specifically, these items are the following:

  • Name
  • Shipping Address
  • Phone Number
  • Credit Card Number and Expiration Date
  • Billing address
  • E-mail address

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at customerservice@petpros.net. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All e-mails and newsletters from this site allow you to opt out of further mailings.

Your billing address is used to verify your credit card information. The billing information of all new customers will be verified. This is for your protection against fraud and theft. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

  • Permitted or required by law, or
  • Trying to protect against or prevent actual or potential fraud or unauthorized transactions, or
  • Investigating fraud which has already taken place.

The information is not provided to these companies for marketing purposes.

External Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. These sites may contain links to other sites. Pet Pros, is not responsible for the privacy practices or the content of such Web sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites.

Public Forums

This site may provide chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. All users of this web site agree that access to and use of this web site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.

Trademarks and Service Marks

The Pet Pros logos are trademarks and service marks of Pet Pros. Other company names, products and services mentioned herein are trademarks, registered trademarks, or service marks of the companies mentioned.

Warranties

Great care has been taken to ensure that the information presented here is as accurate, comprehensive and timely as possible. Pet Pros is not responsible for errors or omissions and in no event shall Pet Pros be liable for any special, punitive, consequential or incidental damages, lost profits, or any indirect damages.

Changes may be periodically made to these publications without notice; these changes will be incorporated in new editions of these publications.

All information, and access to our website, is provided “as is” with all faults and without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Pet Pros makes no warranties or representations regarding the accuracy or completeness of the information.

All content of participating businesses are the sole property and responsibility of those businesses.

Limitation of Liability

Pet Pros shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Pet Pros has been advised of the possibility of such damages.

Pricing Errors and Omissions

We make every effort to ensure the accuracy of the information on our web site. When errors are discovered, we will correct them. Be advised that Pet Pros reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.

Changes to our policy

If we decide to change our policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so review it frequently. This online privacy policy applies only to information collected through our website at petpros.net and not to information collected offline. By using our site, you consent to our privacy policy.

Contacting the Web Site

If you have any questions about this Privacy statement and Terms and Conditions, the practices of this site, or your dealings with this Web site, you can contact:

Pet Pros
19400-144th Avenue NE #6-E
Woodinville, WA 98072
Phone: 1-855-PET-PROS (855-738-7767)
Fax: (425) 402-1420
E-mail: customerservice@petpros.net

View store locations and phone numbers.

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